Then yesterday my daughter and I went in and she wanted a certain brand of makeup. They were offering buy $20 worth of this product (which is basically one eye shadow) and you receive two eyeliners for free. So she selected two eyeliners she wanted and some other products retailing more than $30, not including the $18 eyeliners. We went to the checkout and this has also happened on several occasions, one sales clerk will have a question so two or three of the associates will get involved helping one client, meanwhile I'm standing there trying to wait patiently to pay for my purchases. Naturally I have a coupon, plus my points to redeem.
Finally one clerk is free, but not very friendly. I give her my purchases and ask about the two free eyeliner deal and am told that they ran out of those products. We can't use the eyeliners on the shelf either. Then, I can't use the coupon for $3.50 off because they makeup my daughter wants is a premier or prestige makeup, excluded from the sale. However, I can use my points and take $4.00 off. hhmmm...The sales girl just stood there staring at me, not being friendly, not apologizing. To me that is rude. Maybe she should go work for the government. Talk about false advertising. Get people in the door, they expect product to be there or be able to use their coupons and then pull the rug out from under them.
I should mention that we have spent several hundred dollars in this store in the past year.
Needless to say, they aren't the only game in town. I am a licensed Aesthetician and I can and will purchase my supplies, equipment, products, makeup from someone and somewhere else.
Anyone else have problems with retail?
No comments:
Post a Comment